Business Manager- Anexsys

Anexsys Bristol is looking for an experienced Business Manager to join our team based in Bristol.

The Role:

The role of Business Manager is responsible for developing and maintaining an effective technical and production service to ensure the smooth running of all work allocated and received. The role will also focus on maintaining and developing business relationships between Anexsys Ltd and our customers through account management, business development and KPI's. The Business Manager will continuously Establish quality standards, review services and create opportunities to improve and develop the reprographics room capabilities.

Key Responsibilities:

• Business development and account management in line with agreed KPIs
• To ensure production of high-quality documents, hard copy and electronic, to customers' agreed standards and delivery
• Preventative maintenance of equipment including call out reporting, monitoring of response times, machines cleaned and calibrated including branch vehicles
• Staff development, support and training
• Administration of stock, stock take, meter readings and overtime
• Develop and maintain good staff discipline in attendance, timekeeping, appearance and attitude
• Adhere to ISO 9001 and 27001 Quality Standards from production through to administrative functions of the business.
• To be aware and responsible for Health and Safety issues
• To consult and communicate effectively with all members of the team
• To take responsibility for Quality Control on the work your branch produces
• To keep abreast of new technologies and initiatives that will assist in the workflow and profitability of the business.


Candidate Requirements:

• Proven management experience in a busy production role
• Previous experience in customer service and account management
• Understanding and awareness of the legal service industry- eDiscovery in particular
• A thorough understanding of customer care and client relationships
• PC literate with a high level of competency with Adobe and Microsoft suites.


Benefits

  • Bonus structure, Medicash

Requirements

  • Management
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