Customer Support Executive

We are looking for a forward-thinking Customer Support Executive to join our team based in Hobs Repro, Grosvenor Gardens.

The Role:

This office-based role will support the Branch Manager and Production Team with providing support and price to existing/potential and transactional Clients.  This is a new role which has the opportunity to develop further.

Key Responsibilities:

• Taking and understanding client job brief
• Quote production (sage) and presentation
• Sending live jobs to the production team
• Foster and develop existing relationships through strong account management/customer service
• Explain our full suite of services and solutions as necessary
• Maintain excellent internal and external relationships
• Acquire in depth knowledge of our services and solutions
• Supporting senior management and wider Hobs group
• Strong reporting and communication both internal and external
• To seek and introduce group opportunities.

Candidate Requirements:

Essential:

Customer service experience
PC literacy, Adobe Suite
Clear communicator with both customer and production team
Consultative approach to customers and clients
Ability to take and understand a brief in all formats

Desirable:

• Experience of Reprographics 
• Experience of producing quotes
• Knowledge of print for POS / Retail / packaging
• An understanding of direct marketing
• Broad knowledge of the Print Industry
• Understand GP and margins

Remuneration and Benefits:

• £20,000 to £23,000 per annum depending on experience
• Branch Performance Bonus
• Birthday Off
• Annual Leave increasing with Length of Service
• Company Pension
• Medicash Plan
• Cycle to work Scheme
• Travel Loan Scheme
• Ongoing Wellbeing Support & Initiatives